Mortgage Hardship Assistance FAQs
MANAGE YOUR MORTGAGE
Get answers to your most frequently asked questions about hardship assistance for your mortgage and home equity loan.
Available Resources
General Mortgage Resources
Spring FourÌý- An independent company that researches and verifies non-profit as well as government organizations in your area designed to help you become more financially stable
:Ìý1-800-569-4287Ìý- A government agency, sponsors housing counseling agencies throughout the country that can provide help on foreclosure prevention and debt management information, as well as translation or other language assistance.
FHA Mortgage Loan Resources
HUD’s toll-free number via Text Telephone (TTY):Ìý1-800-877-8339
For Ìýor to learn more about FHA's Payment Supplement Agreement (PSA) program, view ourÌýPSA Infographic (PDF)
. You can also read ourÌýPSA Podcast Transcript (PDF)
Conventional (FNMA/FHLMC) Mortgage Loan Resources
Other Mortgage Loan Resources
For VA Loans:
Visit the U.S. Department of Veterans Affairs for more information on how to avoid foreclosure. Ìý
Understand more about Loss Mitigation options by clicking , scrolling down to the Available Training section, and expanding the Loan Administration tab.
Ìý– This Tribal Housing Assistance website is a resource hub for American Indian, Alaska Native, and Native Hawaiian homeowners, individuals, and families looking for mortgage assistance through the Homeowner Assistance Fund.
We offer a number of mortgage assistance options and home equity loan assistance options that you may be eligible for depending on your financial situation and the guidelines of your insurer/investor. You can review our available options on theÌýMortgage Assistance ProgramsÌýpage.
If you are unsure who your loan is backed by, you can use theÌýloan look up toolÌýto determine your insurer/investor and the appropriate Mortgage Assistance Application for your situation.Ìý
We currently do not offer any options that allow you to skip a payment. However, there may be other options available to assist you. Review otherÌýMortgage AssistanceÌýpage.
Yes, to streamline the review of your loan, we highly recommended that you send all of your forms and documents together. If not, you will be receiving a letter by mail informing you that your application is incomplete. We are unable to fully review your file until we have received all of your documents.
Once we have received your completed application, you will receive a decision within 30 calendar days.
As of right now, the only way to check the status of your application is to contact our Single Point of Contact Team at 1-800-724-1633. We will notify you by mail of your next steps in the process if additional information is needed, as well as once a decision is made.Ìý
Yes. We can accept partial payments. Once enough funds are gathered to make a full payment, they will be applied to your account.
There may be mortgage assistance options available to you based on the insurer/investor of your loan. Learn more aboutÌýDisaster AssistanceÌýand how to apply. You can also call us at 1-800-724-1633.
A notary is a person who is authorized to perform acts in legal affairs, witnessing signatures on documents. All of your final modification documents may need to be notarized before you send them to us.
Learn more about Signatures and Notaries
Depending on the insurer/investor of your loan, you may be required to provide the same financial information for your former spouse, a divorce decree or quitclaim deed (a document from your spouse that transfers their interest in the property to you). Additionally, your spouse may be required to sign loan modification documents.
A title report is needed to verify that your property is free from any potential or existing liens or other title issues that dispute your ownership.
You may continue to receive past due notices until your loan reflects current.Ìý
It is important that you have sufficient coverage on your flood insurance policy to cover your principal balance. With some modifications, your principal balance could increase. If your balance increases you may be required to increase your flood coverage. If an increase is required and not obtained the mortgage assistance option will not be closed.
For more information on what to do if your property is located in a designated flood zone, please clickÌýhere.
