Security Tips
Learn more about how to protect your financial information from identity theft and other types of fraud.If you think one of your M&T accounts has been compromised, contact us immediately at 1-800-724-2440.
Personal Security Tips
There are many ways that you can protect yourself against all types of fraud
- Get notified withM&T Bank Alerts {{d1368*}} sent by email, text or app notification for your personal accounts.
- M&T Online BankingԻMobile Banking{{d1372*}} are great resources for monitoring your accounts and transactions
- Report lost or stolen checks or bank cards immediately
- Never ignore suspicious charges on your statements – report them immediately
- Ensure that each of your computers has up-to-date software installed, including operating system, personal firewall, anti-virus, anti-spyware and current browser. Use reputable Internet tools to scan your browser for known vulnerabilities
- Please see theRegulation E Protectionspage for an explanation of protections provided and not provided under Regulation E
- Change your passcode at least every 90 days
- Select and memorize a PIN that never uses information readily found in your wallet or purse (e.g., your house number or date of birth)
- Never disclose personal information to anyone without authorization to access your accounts
- Do not print your driver’s license number or Social Security number on personal checks
- Never provide your financial information to an unfamiliar website
- Never leave your laptop and mobile devices unattended in public areas
- Create multiple backups of your data.
- Store new and cancelled checks in a secure location when absolutley neccessary
- Promptly review monthly financial statements yourself and report any discrepancies immediately – if regular bills or statements stop coming to you, call the company's customer service number to determine if someone has filed a false change-of-address notice to divert your mail
- Retain all receipts from ATM, debit and credit card transactions until they have been reconciled to your statements and ensure your account number is not readable when you dispose of them
- Be sure to sign new bank cards immediately
- Carry only important documents as needed (e.g., Social Security card, passport or birth certificate) – if lost or stolen, a thief could use them
- Destroy cards you no longer use, making sure the numbers are not recognizable
- Shred unnecessary financial documents, including old bank statements, invoices and unwanted preapproved credit offers
- Be careful in responding to “Work from Home” ads as this is a common method for fraudsters to attract money mules unknowingly (money mules are people who transfer money acquired illegally on behalf of others and are typically paid a small part of the money transferred for their services)
- Report suspicious emails or phone inquiries (e.g., requesting account information to “award a prize” or “verify a statement”) to your phone company, M&T Bank or the local authorities. Call M&T at 1-800-724-2440 (Monday–Friday 6am–9pm, Saturday–Sunday 9am–5pm ET) to report this activity. (NOTE: We occasionally use third parties to perform surveys via email. We will never ask for personal information)
- Forward any suspicious emails tophishing@mtb.comthat appear to be from M&T and request that you click on a link to enter your login credentials or personal information
Cybersecurity Tips
Learn about how you can protect your devices and information from cyber attack.
Online & Mobile Security Tips
Follow our easy, everyday tips to help protect your personal and financial information while using our online and mobile banking services.
Social Media Security Tips
Consider a few important tips to help protect your personal information when using any of the social media networks, such as Facebook, Twitter, LinkedIn and YouTube.
Recognizing & Combatting Cybercrime
Learn how to protect your money and your information from cybercriminals.
Our Continuously Connected Lives
Learn how you can operate securely in a world where there is an app for just about everything.
Building Cybersecurity Resilience
Learn specific actions you can take if you find yourself a victim of cyber attack.
Malicious Mobile App
Cybercriminals are using increasingly sophisticated methods to steal personal information. One prevalent fraud technique is the use of app store scams.
Suspect you’ve been a victim of fraud?
If you think your M&T accounts have been compromised or if you think you may have been a victim ofidentity theft, notify us immediately at 1-800-724-2440 (Monday–Friday 6am–9pm, Saturday–Sunday 9am–5pm ET), so we can take action to help you.
A formal complaint can also be filed with the
