Get help with your User ID and Password
Follow our easyprocess to get help with your user ID or change your M&T Bank online password.
Are you changing your password for security reasons?
Periodically changing your password is a prudent measure for protecting your digital information.To update your password for your personal or business accounts, login to, select the “Settings and Support” tab and then select “My Profile.” You can change your password from there.
Have a commercial banking account?
If you are a commercial customer and want to update or have forgotten your password or User ID, please call 1-800-724-2240 (Monday–Friday 8am–6pm ET) and one of our Commercial Service Team Representatives will gladly assist you.
Have you forgotten your password?
If you’ve forgotten your password for your Online Banking or Online Banking for Business account, enter your user ID on the M&T Online Banking login screen, then click “Reset Your Password.” You’ll then need to re-enter your user ID and verify your Social Security Number or Tax Identification Number.
Next you’ll need to verify your identity. You can either use your M&T Debit Card or ATM Card, your M&T Credit Card,your M&T Online Banking Security Questions, your M&T Mortgage Account or other verification method. It’s important to note:
- If you use yourM&T Debit or ATM card, you will also need yourPIN number
- If you use yourM&T Credit Card, you will also need your3-digit Security Code
- If you use yourM&T Mortgage Account, you will need youraccount number
Once you’ve provided all the necessary information, you can change your password.
Forgot your personal or business online account User ID?
Navigate to , click on “Get Help with Your User ID” and enter the primary email address or mobile number on your Online Banking or Online Banking for Business account to receive a reminder email or text.
